Cory Barnes
About Cory Barnes
Cory Barnes is a Senior Global Renewals Manager with extensive experience in customer success and account management. He has held various roles at IBM and HireVue, demonstrating expertise in risk management, data analysis, and leveraging technology to improve business processes.
Current Role at HireVue
Cory Barnes serves as the Sr Global Renewals Manager at HireVue, a position he has held since 2022. In this role, he focuses on managing global renewal processes and ensuring customer satisfaction. His responsibilities include collaborating with various teams to enhance client relationships and drive business outcomes. Barnes works remotely from the United States, leveraging his extensive experience in customer success and account management.
Previous Experience at HireVue
Cory Barnes previously worked at HireVue as the Customer Success Director from 2018 to 2020 and as the Director of Customer Success Central from 2020 to 2022. In these roles, he was responsible for overseeing customer success initiatives and ensuring that clients received optimal value from HireVue's services. His leadership contributed to improving customer engagement and retention.
Career at IBM
Cory Barnes held multiple positions at IBM from 2010 to 2017. He served as the Global Support Center Manager, Critical Situation Team Leader, and Client Success Manager. His roles involved managing support teams, addressing critical client situations, and enhancing service delivery. Barnes's tenure at IBM equipped him with skills in risk management, data analysis, and client relationship development.
Education and Expertise
Cory Barnes studied at Doane University, where he earned a Bachelor of Arts in Business. His education laid the foundation for his career in technology and customer success. Barnes possesses expertise in partnering with global teams, understanding international cultures, and driving process improvements. His background includes a strong focus on leveraging technology to enhance business processes.
Background in Account Management
Before joining HireVue, Cory Barnes worked as an Account Manager at Nelnet Diversified Solutions for five months in 2017. This role involved managing client accounts and ensuring their needs were met. His experience in account management has contributed to his ability to develop client relationships and resolve issues effectively.