James Mc Gill
About James Mc Gill
James McGill serves as the Vice President of Global Customer Success at HireVue, bringing extensive experience in customer success and operational strategy from previous roles at leading companies such as Salesforce, Adobe, and Microsoft.
Current Role at HireVue
James Mc Gill currently serves as the Vice President of Global Customer Success at HireVue, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and success on a global scale. His leadership aims to ensure that customers derive maximum value from HireVue's solutions, contributing to the company's overall growth and success.
Previous Experience at HireVue
Prior to his current role, James Mc Gill held several positions at HireVue. He served as the Regional Vice President for International Customer Success in EMEA and APAC from 2017 to 2018, followed by a tenure as Managing Director for the Asia Pacific Region from 2018 to 2020. He later became the Vice President International from 2020 to 2024, where he focused on customer success strategies across various international markets.
Career Background in Customer Success
James Mc Gill has a diverse background in customer success across multiple organizations. He worked at Salesforce as Director of Customer Success for EMEA from 2005 to 2010 and later held the role of Director of Strategy & Operations at Salesforce from 2010 to 2011. He also served as Global Director of Client Success at Adobe from 2014 to 2015 and as Director of Customer Success Management EMEA at Microsoft from 2015 to 2016.
Marketing Experience
James Mc Gill began his career in marketing, working as a Marketing Executive at Virgin Atlantic from 1998 to 2001. He then transitioned to Travelport as a Marketing Manager from 2002 to 2005. His marketing experience laid a foundation for his later roles in customer success, where he integrated marketing strategies with customer engagement.
Focus on Diversity and Inclusion
James Mc Gill emphasizes the importance of diversity, equity, and inclusion in the hiring process. He is committed to implementing innovative solutions that promote these values within organizations. His approach aims to create a more inclusive workplace that empowers individuals and enhances team performance.