Jana Zafirovska
About Jana Zafirovska
Jana Zafirovska serves as the APAC Customer Success Director and Team Leader at HireVue, where she specializes in case management and customer engagement. With a background in marketing and client success roles, she has developed strategies to mitigate portfolio risks and enhance client relationships.
Work at HireVue
Jana Zafirovska currently serves as the APAC Customer Success Director and Team Leader at HireVue, a position she has held since 2022. In this role, she focuses on facilitating successful usage of HireVue's services through various communication channels, including phone, email, and chat. Prior to her current position, she worked at HireVue from 2019 to 2022 in the same role. Jana identifies regional portfolio risks and develops action plans to mitigate them, utilizing existing programs and proposing new solutions. She also acts as a mentor for other Customer Success Directors, assisting them in creatively addressing renewal scenarios.
Previous Experience
Before joining HireVue, Jana Zafirovska worked at Indeed.com as a Senior Client Success Specialist for Enterprise National Accounts from 2018 to 2019 in Sydney, Australia. Her career began at OneAffiniti, where she held several roles including Enterprise Campaign Manager from 2017 to 2018, Account Manager from 2015 to 2016, and Marketing Coordinator from 2016 to 2017. These positions allowed her to develop skills in channel marketing and client success, contributing to her expertise in case management.
Education and Expertise
Jana Zafirovska holds a Bachelor's Degree in Media, specializing in Public Relations and Advertising, from the University of New South Wales (UNSW), where she studied from 2014 to 2016. She completed her high school education at Willoughby Girls High School from 2006 to 2011. Jana leverages her educational background and expertise in design thinking and project management to deliver value and drive growth for her clients.
Client Engagement Strategies
Jana Zafirovska has developed innovative strategies to engage clients effectively. She utilizes networking opportunities, user events, webinars, and other interactive channels to foster client relationships. Her approach emphasizes the importance of communication and collaboration in enhancing customer success and satisfaction.