Kate Finch
About Kate Finch
Kate Finch serves as the Customer Success Director EMEA at HireVue, where she has consistently achieved high retention rates and earned recognition for her performance. She has a diverse background in recruitment and account management across various companies in the UK and France.
Current Role at HireVue
Kate Finch serves as the Customer Success Director EMEA at HireVue, a position she has held since 2019. In this role, she is responsible for overseeing customer success initiatives across the EMEA region. Finch has consistently achieved impressive metrics, averaging 230% Net Retention and 99% Annual Recurring Revenue (ARR) per quarter. Her leadership has contributed to the overall success of the customer success team within the organization.
Previous Experience at HireVue
Prior to her current role, Kate Finch worked at HireVue as an Account Development Manager EMEA from 2016 to 2019. During her tenure, she focused on developing client relationships and expanding the company's presence in the EMEA market. Her contributions during this period laid the groundwork for her subsequent promotion to Customer Success Director.
Career Background
Kate Finch has a diverse career background in recruitment and customer success. She began her professional journey as a Recruitment Consultant at Corepeople Recruitment in 2013. She then transitioned to SThree as a Medical Affairs Recruitment Consultant from 2014 to 2016. Finch also gained experience as a Senior Medical Affairs Consultant at Aerotek for six months in 2016. Additionally, she worked as a Marketing Intern/Receptionist at Madame Vacances in France from 2011 to 2012.
Education and Qualifications
Kate Finch studied at The University of Edinburgh, where she earned a French MA (Hons) from 2009 to 2013. This educational background provided her with a strong foundation in language and communication skills, which have been beneficial throughout her career. Finch also attended Durham School from 2004 to 2009, further developing her academic credentials.
Achievements in Customer Success
Throughout her career at HireVue, Kate Finch has received notable recognition for her performance in customer success. She achieved the highest portfolio across the global Customer Success team, earning a place in the FY22 HireVue Achievers' Club. Additionally, she received the FY21 Customer Success Award for ARR Retention, highlighting her effectiveness in maintaining customer relationships and driving revenue growth.