Kate O’sullivan (Finch)
About Kate O’sullivan (Finch)
Kate O'Sullivan serves as the Customer Success Director EMEA at HireVue, where she has excelled in managing a diverse customer portfolio and achieving high retention rates. Her previous experience includes roles at Aerotek, Corepeople Recruitment, and SThree, among others.
Current Role at HireVue
Kate O'Sullivan serves as the Customer Success Director EMEA at HireVue, a position she has held since 2019. In this role, she manages a diverse customer portfolio that includes industries such as Consulting Services, Finance, Energy, Pharmaceuticals, and Food & Beverages. Under her leadership, the team has achieved an average of 230% Net Retention and 99% Annual Recurring Revenue (ARR) per quarter. Her contributions to the company have been recognized with multiple awards, including the FY22 HireVue Achievers' Club award for having the highest portfolio across the global Customer Success team.
Previous Experience in Recruitment
Before her current role, Kate O'Sullivan gained extensive experience in recruitment. She worked as a Recruitment Consultant at Corepeople Recruitment for six months in 2013, followed by a two-year tenure as a Medical Affairs Recruitment Consultant at SThree from 2014 to 2016. Additionally, she had a brief role as a Senior Medical Affairs Consultant at Aerotek in 2016. These positions provided her with a solid foundation in customer relations and industry-specific recruitment practices.
Educational Background
Kate O'Sullivan studied at Durham School from 2004 to 2009, completing her secondary education. She then attended The University of Edinburgh, where she earned a French MA (Hons) from 2009 to 2013. Her educational background has contributed to her language skills and understanding of diverse cultures, which are valuable in her customer-facing roles.
Awards and Recognition
Throughout her career at HireVue, Kate O'Sullivan has received several accolades for her performance. She won the FY21 Customer Success Award for ARR Retention, highlighting her effectiveness in maintaining customer relationships and revenue. Additionally, she was recognized with the FY22 HireVue Achievers' Club award for achieving the highest portfolio across the global Customer Success team, underscoring her impact on the company's success.
Early Career Experience
Kate O'Sullivan began her professional journey with a role as a Marketing Intern/Receptionist at Madame Vacances in the Chambéry Area of France from 2011 to 2012. This early experience provided her with insights into customer service and marketing, which have been beneficial in her subsequent roles in recruitment and customer success.