Kayla Fischer
About Kayla Fischer
Kayla Fischer serves as the Director of Customer Success Operations at HireVue, a position she has held since 2021. She has a strong educational background in Behavioral Sciences and Social Work, holding a Bachelor's Degree from Utah Valley University and a Master's Degree from the University of Utah.
Current Role at HireVue
Kayla Fischer currently serves as the Director of Customer Support Operations at HireVue. She has held this position since 2021, contributing to the company's efforts in enhancing customer service and operational efficiency. Her role involves overseeing customer support strategies and ensuring high-quality service delivery.
Previous Experience at HireVue
Prior to her current role, Kayla Fischer worked at HireVue in various capacities. She served as the Customer Support Team Lead from 2017 to 2018, where she managed a team to improve customer interactions. Following this, she was promoted to Senior Manager of Customer Support from 2018 to 2021, where she focused on developing support processes and team performance in the Greater Salt Lake City Area.
Educational Background
Kayla Fischer has a diverse educational background. She earned an Associate of Science degree from Salt Lake Community College, completing her studies from 2009 to 2012. She then attended Utah Valley University, where she studied Behavioral Sciences and obtained her Bachelor's degree from 2013 to 2015. Furthering her education, she attended the University of Utah, achieving a Master’s degree in Social Work from 2016 to 2018.
Expertise in Customer Support
With extensive experience in customer support roles, Kayla Fischer has developed a strong expertise in managing customer service teams and operations. Her work at HireVue has involved implementing strategies to enhance customer satisfaction and streamline support processes. This expertise is supported by her educational background in behavioral sciences and social work.