Kim Duckworth
About Kim Duckworth
Kim Duckworth is a Customer Program Manager with extensive experience in customer success and project management in the technology sector. Currently working at HireVue, Duckworth has held various roles at notable companies, demonstrating expertise in client relationship management and software product development.
Current Role at HireVue
Kim Duckworth serves as the Customer Program Manager at HireVue since 2023. In this role, she focuses on delivering post-deployment ROI studies to demonstrate the value of implemented solutions. Her responsibilities include developing retention plans to identify risks and ensuring client satisfaction. Duckworth's expertise in customer relationship management is evident as she builds comprehensive client organization charts to enhance engagement.
Previous Experience at Modern Hire
Before her current position at HireVue, Kim Duckworth worked at Modern Hire as the Manager of Delivery Project Management from 2022. She previously held the role of Delivery Project Manager at Modern Hire from 2020 to 2022. In these roles, she contributed to project management and customer success initiatives, focusing on delivering effective solutions to clients.
Professional Background in Customer Success
Duckworth has extensive experience in customer success roles across various organizations. She worked at Oracle as a Senior Principal Customer Success Manager for Cloud Applications from 2016 to 2018. Prior to that, she was the Senior Manager of Customer Success for the Americas at HappyOrNot Ltd. from 2018 to 2019. Her tenure at Infor included multiple roles, such as Manager of Customer Success HCM and Senior Customer Success Manager SAAS.
Education and Expertise
Kim Duckworth studied at the University of California, Davis, where she earned a Bachelor of Arts degree in Economics and Communications. Her educational background supports her expertise in cloud application customer success, particularly in areas such as reconfigurations, integrations, migrations/upgrades, and site rebranding. She is skilled in conducting quarterly business reviews with executive stakeholders to enhance client renewal and retention.
Skills in Software Product Development
Duckworth has experience in all phases of software product development, including quality assurance, beta testing, training, and customer service. She has also strategized and implemented improved search capabilities and data manipulation in software product development. Her ability to enhance client relationships and drive customer success is a significant aspect of her professional skill set.