Melissa Moore
About Melissa Moore
Melissa Moore is a Senior Customer Success Director and Coach for Strategic Accounts at HireVue, where she has worked since 2018. With a background in customer success and project leadership, she has previously held roles at IBM and other organizations in various operational capacities.
Work at HireVue
Melissa Moore has been employed at HireVue since 2018, where she currently holds the position of Senior Customer Success Director/Coach for Strategic Accounts. In this role, she focuses on key marquee accounts and has taken on additional responsibilities in project leadership. Her tenure at HireVue spans over six years, during which she has developed expertise in customer success strategies and account management. She serves as an organizational Subject Matter Expert (SME), contributing to the company's initiatives and best practices.
Previous Experience at IBM
Prior to her role at HireVue, Melissa Moore worked at IBM for a total of four years. She served as a Senior Executive Partner for one year from 2017 to 2018 and as a Client Success Manager for three years from 2014 to 2017. During her time at IBM, she focused on enhancing client relationships and ensuring successful outcomes for various projects.
Career Background
Melissa Moore has a diverse career background that includes roles in customer service and operations. Before joining IBM, she worked as a Creative Services Operations Analyst at Thermo Fisher Scientific for ten months in 2013-2014. She also held positions at 24 Hour Fitness, including Assistant Service Manager and Front Desk Service Representative, from 2007 to 2010. Additionally, she worked as a Talent Acquisition Systems Operations Analyst at Life Technologies on a contract basis from 2012 to 2013.
Education and Expertise
Melissa Moore possesses a strong foundation in customer success and account management, supported by her extensive experience across various industries. Her expertise includes project leadership and operational analysis, which she has applied in her roles at HireVue and previous employers. As a Senior Customer Success Director, she leverages her knowledge to drive client satisfaction and business success.