Michelle Rodriguez Decker, Phr, Shrm Cp
About Michelle Rodriguez Decker, Phr, Shrm Cp
Michelle Rodriguez Decker serves as the Regional Director of Customer Success at HireVue, where she focuses on enhancing client success through technology and talent development. With a background in communications and extensive experience in client relationship management, she has held various roles in organizations such as Aerotek, ADP, and Oracle.
Work at HireVue
Michelle Rodriguez Decker serves as the Regional Director of Customer Success at HireVue, a position she has held since 2021. In this role, she focuses on enhancing client success through digital transformation architecture and leveraging technology. Prior to her current role, she worked as the Client Success Director at HireVue from 2018 to 2021. During her tenure, she developed frameworks and standardized processes to effectively manage client demands and foster customer loyalty.
Education and Expertise
Michelle studied Communications at St. Edward's University, where she earned her Bachelor's degree from 1997 to 2002. She has been pursuing a Professional in Human Resources Certification since 2014. Her expertise includes digital transformation architecture and talent development within client success teams. She specializes in utilizing data-driven insights to inform strategic initiatives and enhance team capabilities.
Background
Michelle has extensive experience in customer success and client management. She began her career as an Underwriter at State Farm from 2002 to 2004. She then transitioned to Aerotek Commercial Staffing, where she held multiple roles, including On-Premise Manager and Regional Customer Account Executive/Manager from 2006 to 2013. After Aerotek, she worked at ADP as a Human Resources Business Partner and Relationship Manager from 2013 to 2016, and later at Oracle as a Senior Client Success Manager from 2016 to 2018.
Achievements
Michelle has a proven ability to collaborate with C-suite stakeholders to drive client success through strong executive partnerships. She successfully leads teams through organizational transformations, managing resistance and fostering adaptability. Her focus on enhancing client success has resulted in increased customer loyalty and effective management of client demands.