Nicole Haaland
About Nicole Haaland
Nicole Haaland serves as the Director of CRM Systems at HireVue, where she has worked since 2023. With over nine years of experience in Salesforce and multiple certifications, she possesses strong skills in CRM management and team leadership.
Work at HireVue
Nicole Haaland currently serves as the Director of CRM Systems at HireVue, a position she has held since 2023. In this role, she is responsible for overseeing the management and optimization of customer relationship management systems. Prior to her current position, she worked at HireVue as a Salesforce Architect from 2021 to 2023, where she contributed to the development and implementation of Salesforce solutions. Additionally, she held the role of Sr. Salesforce Administrator / Business Analyst at HireVue from 2019 to 2021, further solidifying her expertise in Salesforce and CRM systems.
Previous Experience in Salesforce
Nicole Haaland has over nine years of experience working with Salesforce.com, demonstrating a strong proficiency in the platform. Before her tenure at HireVue, she worked as a Salesforce Architect at Revver for five months in 2020. Additionally, she was self-employed as a Salesforce Administrator for three months in 2017. Her comprehensive background in Salesforce includes roles that required both technical and analytical skills, contributing to her deep understanding of CRM systems.
Education and Expertise
Nicole Haaland has pursued extensive education in language and literature, earning a B.A. in Spanish Language and Literature with a minor in Religious Studies from Minnesota State University Moorhead from 2008 to 2014. She also studied at Universidad de Belgrano and Humboldt State University, focusing on Spanish Language and Literature and Philosophy and Religious Studies, respectively. Her educational background complements her professional expertise, particularly in CRM management and Salesforce architecture, supported by eight Salesforce certifications.
Background in Operations and Sales
In addition to her Salesforce experience, Nicole Haaland has a background in operations and sales. She worked as an Operations Administrator and Sales Team Lead at insightCuba and Masala Expeditions from 2015 to 2017. During this time, she developed skills in team leadership and customer service, which are essential for effective CRM management. Her early career also included a role as a Travel Specialist/Consultant, where she gained experience in client relations and operational support.
Skills and Competencies
Nicole Haaland possesses strong interpersonal, writing, and communication skills, which are crucial for effective CRM management and team leadership. Her extensive experience with Salesforce.com and her eight Salesforce certifications highlight her technical expertise. These competencies enable her to lead teams effectively and manage complex CRM systems, ensuring that organizational goals are met.