Samantha Ramirez
About Samantha Ramirez
Samantha Ramirez serves as the Customer Support Team Lead at HireVue, a position she has held since 2022. She has progressively advanced within the company, having previously worked as a Tier 2 Customer Support Agent and a Customer Support Agent.
Work at HireVue
Samantha Ramirez has been employed at HireVue since 2021. She began her career at the company as a Customer Support Agent, where she worked for five months. Following this role, she advanced to a Tier 2 Customer Support Agent position, serving for six months. In 2022, she was promoted to Customer Support Team Lead, a position she has held for two years. In her current role, she oversees customer support operations and leads a team to enhance service delivery.
Education and Expertise
Samantha Ramirez earned her Bachelor's degree in English Language and Literature from Pepperdine University. She attended the university from 2006 to 2010, completing her studies over a four-year period. Her educational background provides her with strong communication skills, which are essential in her role in customer support.
Background
Samantha Ramirez has a background in customer support, having worked in various roles at HireVue since 2021. Her experience includes positions that required direct interaction with customers and the ability to resolve issues effectively. This foundation has contributed to her current leadership role within the company.
Career Progression
Samantha Ramirez's career at HireVue reflects a clear trajectory of growth and increased responsibility. Starting as a Customer Support Agent, she quickly moved up to a Tier 2 position before becoming the Customer Support Team Lead. This progression demonstrates her ability to adapt and excel in a dynamic work environment.