Sodavy Sok, Lean Six Sigma Green Belt
About Sodavy Sok, Lean Six Sigma Green Belt
Sodavy Sok serves as the Sr. Director of Customer Operations & Solutions at HireVue, where he has held various roles since 2013. He possesses expertise in data analytics and customer insights, driving strategies to enhance operational efficiency and manage customer success systems.
Current Role at HireVue
Sodavy Sok serves as the Sr. Director of Customer Operations & Solutions at HireVue, a position he has held since 2023. In this role, he is responsible for leading a Customer Operations team and driving strategies to enhance tools, systems, and processes. His focus is on scaling operations and increasing efficiencies within the organization.
Previous Experience at HireVue
Sodavy Sok has held multiple roles at HireVue, contributing to the company's customer success initiatives. He worked as a Customer Success Manager from 2013 to 2015, then served as Manager of Customer Success from 2015 to 2017. He continued to advance within the company, taking on the role of Senior Manager, Customer Success Content from 2018 to 2019, and later as Senior Manager, Operational Excellence in 2019. He also held the position of Director, Regional Operations in 2020 before becoming Sr. Director, Customer Success Operations from 2021 to 2023.
Professional Background
Before joining HireVue, Sodavy Sok worked at VISTA Staffing Solutions | On Assignment as a Corporate Recruiter from 2006 to 2010. He also gained experience as a Recruitment Specialist at Rio Tinto from 2010 to 2013. His diverse background in recruitment and customer success has equipped him with valuable insights into operational excellence and customer engagement.
Education and Expertise
Sodavy Sok studied Business Administration at Salt Lake Community College, where he earned an Associates of Arts degree. He furthered his education at the University of Utah, achieving a Bachelor of Science in Business Management. His expertise includes leveraging data analytics and customer insights to inform strategic business decisions, as well as overseeing customer success data and systems infrastructure.
Skills and Responsibilities
In his current role, Sodavy Sok is responsible for mentoring and coaching his team in a fast-paced environment. He manages vendor relationships and oversees contract renewals for customer success tools and systems. His proficiency with tools such as Guru, Totango, SFDC, Altify, Lessonly, Highspot, and Skilljar supports his efforts to drive operational improvements.