Tiare Palauni
About Tiare Palauni
Tiare Palauni serves as the Customer Support Team Lead at HireVue, where she has successfully integrated AI tools into customer support processes and developed training programs for new hires. She holds a Bachelor's Degree in Sociology from the University of Utah and has prior experience as an Insurance Specialist at ADP.
Current Role as Customer Support Team Lead
Tiare Palauni currently serves as the Customer Support Team Lead at HireVue, a position she has held since 2018. In this role, she has led initiatives to integrate AI tools into customer support processes, which has enhanced both efficiency and accuracy. Palauni has also developed a training program for new hires that has successfully reduced onboarding time by 30%. Her leadership focuses on improving customer interactions and fostering team collaboration.
Previous Experience at HireVue
Before her current role, Tiare Palauni worked at HireVue as a Customer Service Representative from 2017 to 2018 for 11 months. During this time, she gained valuable experience in customer service operations and contributed to the company's customer support efforts. This experience laid the foundation for her subsequent promotion to team lead.
Experience at ADP
Tiare Palauni worked at ADP as an Insurance Specialist for a brief period in 2014, specifically for 2 months in Salt Lake City, Utah. This role provided her with insights into the insurance sector and customer service dynamics, which she later applied in her career in customer support.
Education in Sociology
Tiare Palauni earned her Bachelor’s Degree in Sociology from the University of Utah College of Social and Behavioral Science, completing her studies from 2008 to 2013. This educational background has equipped her with an understanding of social dynamics and human behavior, which is beneficial in her customer support role.
Achievements in Customer Support
In her current position, Tiare Palauni has implemented a new customer feedback system that improved response times by 20%. She has also participated in a company-wide initiative aimed at enhancing customer satisfaction, which resulted in a 15% increase in positive feedback. These contributions highlight her commitment to improving customer service outcomes.