Aaron Salazar
About Aaron Salazar
Aaron Salazar is an Escalation Manager at Hitachi Vantara, where he has worked since 2021. He has a background in audio engineering and has held various roles in customer support and technical analysis at both Hitachi Vantara and Apple.
Work at Hitachi Vantara
Aaron Salazar currently holds the position of Escalation Manager at Hitachi Vantara, a role he has occupied since 2021. His responsibilities include managing escalated customer issues and ensuring timely resolutions. Prior to this position, he served as an Escalation Support professional for nine months and as a Technical Support Analyst for two years. His experience at Hitachi Vantara demonstrates his commitment to customer service and technical problem-solving within the organization.
Experience at Apple
Aaron Salazar has extensive experience working at Apple, where he held multiple roles from 2011 to 2019. He worked as a Mac Genius for eight years, providing technical support and resolving customer issues in a fast-paced environment. In 2017, he briefly served as an Audio Hardware Testing CE, focusing on audio hardware testing and validation. His time at Apple contributed to his skills in customer service and technical troubleshooting.
Education and Expertise
Aaron Salazar studied at the Los Angeles Recording School, where he earned a Certificate in Audio Engineering from 2004 to 2005. This education provided him with a solid foundation in audio editing software and mixing techniques. His background in freelance mixing and recording engineering further showcases his expertise in the audio field, particularly in audio hardware testing and validation.
Background in Technical Support
Aaron Salazar has a strong background in technical support, having worked in customer-focused roles at both Hitachi Vantara and Apple. His experience includes solving technical issues and providing support in high-pressure environments. This background has equipped him with the skills necessary to handle escalated customer concerns effectively.