Adrian Morrisson
About Adrian Morrisson
Adrian Morrisson is a Senior Escalation Manager at Hitachi Vantara in Sydney, Australia, with extensive experience in IT management and technical support. He holds multiple qualifications, including a Bachelor of Information Technology and a Graduate Certificate in Management (Information Technology).
Work at Hitachi Vantara
Adrian Morrisson has served as a Senior Escalation Manager at Hitachi Vantara since 2017. In this role, he has been instrumental in resolving high-priority technical issues, ensuring minimal disruption to client operations. His responsibilities include leading initiatives to address process inefficiencies, which contribute to overall business process improvements. Morrisson's strong focus on customer satisfaction is evident through his effective problem management and service delivery strategies.
Education and Expertise
Adrian Morrisson has a diverse educational background in information technology and management. He achieved a Bachelor of Information Technology from Charles Sturt University, where he studied Robotics Technology and Operating Systems from 1986 to 1996. He also holds a Graduate Certificate in Management (Information Technology) from the same institution, completed from 2016 to 2017. Additionally, he obtained a TAE40110 Certificate IV in Training and Assessment from Inspire Education in 2014, and a Diploma of Business Management from TAFE NSW.
Background in IT Management
Morrisson has extensive experience in the information technology sector, having worked in various roles across multiple organizations. He was a System Administrator at Telstra from 1990 to 1995 and later served as a Midrange Consultant at Hewlett Packard from 1999 to 2004. He also held the position of Technical Delivery and Operations Manager at Optus from 2005 to 2013. His background includes training in Information Technology Project Management from Abbot Training Systems and a NetApp Data ONTAP Fundamentals course in 2010.
Achievements in Technical Leadership
Throughout his career, Adrian Morrisson has demonstrated a passion for coaching and developing technical teams to achieve high performance. He has a proven track record of enhancing backend environments by implementing innovative IT solutions. His leadership in addressing technical challenges has contributed to significant value within the organizations he has worked for, particularly in improving service delivery and operational efficiency.
Certifications and Professional Development
Adrian Morrisson has pursued various certifications to enhance his professional skills. He completed the ITIL Foundations Certificate in 2006, which provided him with a foundational understanding of IT service management. His commitment to continuous learning is reflected in his diverse educational pursuits, including his studies in Training and Assessment and Project Management, which have equipped him with essential skills for his roles in IT management.