Andrew Marsh
About Andrew Marsh
Andrew Marsh is an Application Support Specialist at Hitachi Vantara, where he provides technical support for Lumada data catalog and focuses on Data Analytics and Big Data. He has over nine years of experience in his current role and previously worked at OpenText as a Product Support Specialist.
Work at Hitachi Vantara
Andrew Marsh has been employed at Hitachi Vantara as an Application Support Specialist since 2015. In this role, he collaborates with internal product management, software engineering teams, and technical account managers to address and resolve customer issues. His responsibilities include providing technical support and solutions for Lumada data catalog, previously known as Waterline Data. He focuses on Data Analytics and Big Data, ensuring effective support for Pentaho Reporting and ETL products across various operating systems, databases, and application servers.
Previous Experience at OpenText
Before joining Hitachi Vantara, Andrew Marsh worked at OpenText as a Product Support Specialist from 2013 to 2015. During his two years at the company, he was based in Reading, England, United Kingdom. His role involved providing support for various products, which helped him develop a strong foundation in technical support and customer service.
Education and Expertise
Andrew Marsh studied at Little Heath. His educational background has contributed to his expertise in Data Analytics and Big Data, which he applies in his current role at Hitachi Vantara. His technical knowledge supports his work in resolving complex customer issues and providing effective solutions.
Technical Support Skills
In his current position, Andrew Marsh demonstrates strong technical support skills. He is adept at troubleshooting and resolving issues related to Lumada data catalog and Pentaho Reporting. His experience spans various operating systems, databases, and application servers, allowing him to provide comprehensive support to customers.