Åsa Åsund
About Åsa Åsund
Åsa Åsund is the Customer Service & Support Area Manager at Hitachi Vantara, where she leads a Nordic team and oversees operations in the Baltic region. She has a diverse background in customer implementation, IT operations, and team management across various companies in the telecommunications and technology sectors.
Work at Hitachi Vantara
Åsa Åsund currently serves as the Customer Service & Support Area Manager for SEFINO at Hitachi Vantara. She has been in this role since 2020 and is based in Solna, Stockholm, Sweden. In her position, she leads a Nordic team of technicians and is responsible for operations across Sweden, Finland, and Norway, as well as in Estonia, Latvia, and Lithuania through a partnership. Her focus is on enhancing customer service and support operations.
Previous Experience in Customer Implementation and IT Operations
Prior to her current role, Åsa Åsund worked at Posti Group Oyj as the Head of Customer Implementation and IT Operations at Posti Messaging Scandinavia from 2017 to 2019. During her tenure in Stockholm, she managed customer implementation processes and IT operations, contributing to the efficiency of the messaging services.
Background in Telecommunications and Operations Management
Åsa Åsund has a robust background in telecommunications, having held various positions at Ericsson and Telenor Connexion AB. Her roles included Operations Assurance Manager at Ericsson from 2012 to 2014, and Driftschef at Telenor Connexion AB from 2009 to 2010. She also served as a Service Delivery Manager at Ericsson from 2014 to 2016, where she focused on XaaS delivery and operations.
Education and Expertise
Åsa Åsund earned her Civilingenjör degree in Teknisk Fysik och Elekroteknik from Linköping University, where she studied from 1987 to 1992. She also completed her Teknisk linje at Lugnetgymnasiet in Falun from 1984 to 1987. Her educational background supports her extensive expertise in transformation, team building, and delivering as-a-Service (aaS) solutions.
Leadership and Team Building Skills
Åsa Åsund specializes in transformation and result-oriented team building. She emphasizes creating positive outcomes and fostering employee satisfaction. Her leadership approach is characterized by a passion for leading change and achieving collaborative results, which has been evident throughout her career in various managerial roles.