Daniel Rodriguez
About Daniel Rodriguez
Daniel Rodriguez is a Global Customer Care professional at Hitachi Vantara, where he has worked since 2018. He has a background in managing product orders and providing multilingual customer support, with experience in various roles across different countries.
Work at Hitachi Vantara
Daniel Rodriguez has been employed at Hitachi Vantara since 2018, where he holds the position of Global Customer Care. His role involves providing post-sales support and customer service, ensuring that customer inquiries and issues are addressed effectively. He operates from the Slough office and has accumulated six years of experience in this position.
Education and Expertise
Daniel studied at Sup de Co Montpellier, focusing on Affaires Asiatiques, where he achieved an M1 degree from 2008 to 2012. He also attended Lycée Joffre and IDRAC Business School. His educational background complements his expertise in managing and monitoring cases and tickets with third-party partners.
Professional Background
Before joining Hitachi Vantara, Daniel worked at Coface as a Key Account Manager Assistant from 2014 to 2016 in Marseille. He then transitioned to TImendo/ClicRDV, where he served as a Key Account Manager Assistant and Trilingual Customer Service representative from 2016 to 2018 in the Paris Area. His early career includes a role as a Business Developer at Realys Group in Shanghai City, China, in 2010.
Language Proficiency
Daniel provides customer service in three languages: English, French, and Spanish. This multilingual capability allows him to effectively communicate with a diverse customer base and act as a liaison between customers and internal teams, facilitating issue resolution.
Customer Coordination Experience
Daniel has experience in coordinating and managing product orders from end customers and partners. His responsibilities include ensuring accurate timing and quantity of orders, which is essential for maintaining customer satisfaction and operational efficiency.