Darin Meyer
About Darin Meyer
Darin Meyer serves as the Global Service Desk Director at Hitachi Vantara, where he has implemented significant process improvements. He has a background in technical analysis and operations management, with previous roles at Hallmark Cards Inc. and The Foundry Publishing.
Current Role as Global Service Desk Director
Darin Meyer serves as the Global Service Desk Director at Hitachi Vantara, a position he has held since 2022. In this role, he oversees the global service desk operations, focusing on enhancing service delivery and operational efficiency. His leadership is instrumental in driving initiatives that improve customer support and streamline processes within the organization.
Previous Experience at Hitachi Vantara
Prior to his current role, Darin Meyer worked at Hitachi Vantara in various capacities. He served as the Americas Service Desk Director from 2019 to 2021, where he managed on-site operations in the Kansas City Metropolitan Area. Additionally, he held the position of Global Quote Operations Director for nine months in 2021, contributing to operational improvements and cost reductions.
Experience at Hallmark Cards Inc.
Darin Meyer has a background in technical analysis from his time at Hallmark Cards Inc. He worked as a Technical Analyst from 1998 to 1999 and again as a Technical Analyst II from 1999 to 2001. During his tenure, he contributed to various projects aimed at improving technical processes and service delivery in the Kansas City, Missouri area.
Educational Background
Darin Meyer holds a Master of Business Administration (MBA) from the University of Missouri-Kansas City, where he studied Business Administration and Management from 2020 to 2023. He also earned a Bachelor's degree in Computer Science from MidAmerica Nazarene University. His educational background supports his expertise in both technical and managerial aspects of his roles.
Achievements in Process Improvement
Throughout his career, Darin Meyer has implemented significant process improvements. At Hitachi Vantara, he developed scoping calculators for the Service Desk team, achieving a 25% reduction in the cost of sale. He also streamlined the price approval process for Digital Solutions services bids, resulting in a 50% reduction in quote turnaround time. These initiatives demonstrate his focus on operational efficiency and cost management.