David Cowell
About David Cowell
David Cowell is a Customer Satisfaction Manager at Hitachi Vantara, where he has worked since 2019. He has a background in technical support and data management, with expertise in Storage Area Network technology and customer interaction platforms.
Work at Hitachi Vantara
David Cowell has been employed at Hitachi Vantara since 2019, serving as the Customer Satisfaction Manager. In this role, he oversees data and report management tasks, ensuring the accuracy and timeliness of information flow to support decision-making processes. Prior to his current position, he worked as a Technical Support Analyst at Hitachi Vantara from 2016 to 2019, where he contributed to customer satisfaction initiatives and technical support.
Technical Support Experience
Before his tenure at Hitachi Vantara, David Cowell gained experience as a Technical Support Intern at Hitachi Data Systems from 2015 to 2016. This role provided him with foundational knowledge in technical support and customer service, which he has built upon in his subsequent positions.
Education and Expertise
David Cowell studied at PDS, where he earned a Bachelor of Technology (BTech) in Business/Office Automation/Technology/Data Entry from 2015 to 2017. He also completed training at Dale Carnegie Training, enhancing his skills in customer interaction and support. His expertise includes a strong background in Storage Area Network (SAN) technology, which has been instrumental in his roles in technical support and customer satisfaction.
Leadership in Knowledge Project
During his time at Hitachi Vantara, David Cowell led the Knowledge project in the EMEA region. This initiative focused on improving information accessibility and resource alignment, contributing to enhanced operational efficiency and better customer support.
Subject Matter Expertise
David Cowell serves as a Subject Matter Expert (SME) for Salesforce and Genesys platforms. In this capacity, he enhances customer interaction and support processes, leveraging his technical knowledge to improve service delivery and customer satisfaction.