Harmeet Jagdev
About Harmeet Jagdev
Harmeet Jagdev is a member of the Service Management Team at Hitachi Vantara, where he has worked since 2018. He specializes in customer service, technical support, and case management, ensuring efficient operations and customer satisfaction.
Work at Hitachi Vantara
Harmeet Jagdev has been a member of the Service Management Team at Hitachi Vantara since 2018. Over the past six years, he has worked in Sefton Park, contributing to the company's commitment to customer service. His role involves direct communication with customers through email and Skype, ensuring high levels of job satisfaction. He assists engineers during call-outs and plays a key role in the installation of various hardware, including arrays and brocades, at customer sites.
Customer Service Responsibilities
In his position, Harmeet Jagdev is dedicated to providing exceptional customer service. He proactively creates and amends work orders for engineers and ensures they are closed upon completion. He manages remote code accounts, ensuring timely completion of Microcode updates. His responsibilities also include overseeing billing for a designated group of engineers, ensuring all work orders are logged and charged according to established guidelines.
Case Management and Coordination
Harmeet efficiently manages cases through Salesforce, allocating and organizing them to the appropriate resources. He collaborates closely with account managers to address escalations promptly while adhering to company policies. His role involves managing overseas customer interactions, handling part orders, and providing comprehensive support until resolution.
Technical Support and Installation
Harmeet Jagdev assists engineers with call-outs and is involved in the successful installation of hardware at customer sites. His technical support extends to various equipment, ensuring that installations are completed effectively. His proactive approach to creating work orders and managing updates contributes to the smooth operation of the service management process.