Jacob Beck
About Jacob Beck
Jacob Beck is a Service Desk Analyst at Hitachi Vantara, where he has worked since 2019. He leverages Salesforce to manage operational tickets for major customers and serves on the Development Network Board of Kansas City for US Bank.
Work at Hitachi Vantara
Jacob Beck has been employed at Hitachi Vantara as a Service Desk Analyst since 2019. He has accumulated five years of experience in this role, primarily working remotely. In his position, he is responsible for leveraging Salesforce to track and maintain technological and operational tickets for 41 major customers. His role involves managing a team of over 15 agents who handle day-to-day requests from top commercial customers.
Education and Expertise
Jacob Beck studied at the University of Missouri-Kansas City, where he earned a Bachelor's Degree in Philosophy from 2013 to 2016. He furthered his education at the Institute of Project Management, achieving a Project Management Professional (PMP) certification in 2020, which he completed in 11 months. This educational background equips him with skills applicable to project management and analytical tasks in his current role.
Background
In addition to his role at Hitachi Vantara, Jacob Beck serves on the Development Network Board of Kansas City for US Bank. His involvement in this board reflects his commitment to community engagement and professional development within the financial services sector. He assists in identifying growth opportunities and customer inefficiencies, which supports both direct and indirect sales efforts.
Achievements
Jacob Beck received the Pinnacle Award at US Bank, which is an honor awarded to the top 3% of performers annually. This recognition highlights his contributions and effectiveness in his professional role, showcasing his ability to excel in a competitive environment.