John Smith
About John Smith
John Smith is a Customer Engineer at Hitachi Vantara, where he has worked since 2014. He holds an Associate of Arts and Sciences in Computer Information Systems Networking and has extensive experience in customer support and technical consulting.
Work at Hitachi Vantara
John Smith has been employed at Hitachi Vantara as a Customer Engineer since 2014. In this role, he is responsible for developing incident action plans to ensure timely resolution of customer issues. He effectively utilizes Hitachi's 'Clarify' system and knowledge management systems to enhance service delivery. Additionally, he acts as a consultant for Professional Services, advising clients on the implementation of additional hardware and software. Smith also coordinates activities of third-party vendors supporting Hitachi at customer sites and provides out-of-hours support to maintain high levels of customer service.
Previous Experience at NCR Corporation
Prior to his current position, John Smith worked at NCR Corporation as a Customer Engineer II from 2006 to 2014. During his eight years at NCR, he gained extensive experience in customer support and technical troubleshooting. His role involved addressing customer needs and ensuring the effective operation of NCR's products and services in the Greater Atlanta Area.
Military Background in the United States Marine Corps
John Smith served in the United States Marine Corps from 2000 to 2008, achieving the rank of Corporal. His military service provided him with valuable skills in discipline, teamwork, and technical operations, which he later applied in his civilian career. This experience contributed to his ability to perform under pressure and manage complex situations effectively.
Education and Expertise
John Smith studied at Chattahoochee Technical College, where he pursued various programs from 2008 to 2010. He achieved an Associate of Arts and Sciences (AAS) in Computer Information Systems Networking Specialist and obtained several certificates, including Cisco Network Specialist, CompTIA A+ Certified Technician Preparation, and Microsoft Networking Service Technician. His educational background has equipped him with a solid foundation in networking and technical support.
Early Career at LoJack Corporation
Before his tenure at NCR Corporation, John Smith worked as an Installation Technician at LoJack Corporation for eight months in 2005 to 2006. In this role, he was responsible for the installation and maintenance of vehicle tracking systems, which further developed his technical skills and customer service abilities.