Joseph Mercurio
About Joseph Mercurio
Joseph Mercurio is a Senior Field Service Representative at Hitachi Vantara, specializing in the installation and support of SAN switches, particularly Cisco and Brocade. He has received the Regional Customer Service and Support Colleague of the Year Award and has expertise in remote troubleshooting and technical documentation.
Work at Hitachi Vantara
Joseph Mercurio has been employed at Hitachi Vantara as a Senior Field Service Representative since 2006. He has accumulated 18 years of experience in this role, primarily based in Montreal, Quebec, Canada. His responsibilities include the installation and support of SAN switches, specifically from Cisco and Brocade. He also engages in remote troubleshooting and support, utilizing tools such as Webex and RDP. Additionally, he produces technical documentation to facilitate knowledge sharing among team members.
Education and Expertise
Joseph Mercurio studied at Sir George Williams University, where he earned a degree in Arts, and he also completed a CEGEP Diploma. He furthered his education at Dawson College, achieving a diploma in the Electrotechnology Program. His expertise lies in the installation and support of SAN switches, with a focus on Cisco and Brocade technology. He is skilled in remote troubleshooting and support, employing various tools to assist clients effectively.
Achievements
Joseph Mercurio received the Regional Customer Service and Support Colleague of the Year Award, recognizing his contributions and performance in customer service. He holds a Government of Canada level III (Top Secret) security clearance, which underscores his capability to handle sensitive information in his professional role.
Background
Joseph Mercurio has a substantial background in customer service and technical support, having worked in the field for nearly two decades. His career at Hitachi Vantara has been marked by a commitment to excellence in service delivery and technical support. His experience includes a strong focus on SAN switch technologies and remote support methodologies.