Kevin S.
About Kevin S.
Kevin S. is a Technical Support Analyst at Hitachi Vantara, where he has worked since 2016. He previously held roles at Starbucks and GEICO, gaining extensive experience in customer service and technical support.
Work at Hitachi Vantara
Kevin S. has been employed at Hitachi Vantara since 2016, where he holds the position of Technical Support Analyst. In this role, he plays a significant part in analyzing machine reports through monitoring systems. He is also involved in the onboarding process for new hires, helping to integrate them into the company's technical support framework. His responsibilities include providing technical assistance and ensuring effective communication within the team.
Previous Experience at Starbucks
Before joining Hitachi Vantara, Kevin S. worked at Starbucks as an Assistant Store Manager from 2005 to 2012 in San Marcos, California. During his seven-year tenure, he received multiple awards and recognition for excellent customer service. He also obtained a basic equipment maintenance certification, which contributed to his skill set in managing store operations and supporting team members.
Experience at GEICO
Kevin S. worked at GEICO as a Customer Service Representative from 2012 to 2016 in Poway, California. In this role, he served as a team resource for newer agents, sharing his knowledge and expertise. His experience at GEICO enhanced his customer service skills and prepared him for his current technical support role.
Education and Certifications
Kevin S. holds certifications in basic internet help desk and email communication, which enable him to effectively send communications on behalf of his current employer, Hitachi Vantara. Additionally, he acquired licenses outside of his role while working at GEICO, further expanding his professional qualifications.