Marcin Kurzynski
About Marcin Kurzynski
Marcin Kurzynski is a Service Delivery Manager at Hitachi Vantara, where he has worked since 2022. He has extensive experience in service delivery and support roles, particularly during his tenure at Citrix, where he held various positions from 2010 to 2021.
Work at Hitachi Vantara
Marcin Kurzynski has been employed at Hitachi Vantara as a Service Delivery Manager since 2022. In this role, he is based in Dublin, County Dublin, Ireland. His responsibilities include collaborating with internal stakeholders to foster a unified approach to customer service, promoting a 'One Hitachi One Customer' relationship across all departments. This position allows him to leverage his extensive experience in service delivery and customer support.
Previous Experience at Citrix
Marcin Kurzynski has held several positions at Citrix, contributing to his expertise in service delivery and technical support. He served as a Senior Service Account Manager from 2017 to 2021 in County Dublin, Ireland, where he managed key accounts and ensured high-quality service delivery. Prior to that, he worked as a Senior Citrix Networking Consultant from 2015 to 2017 in Schaffhausen, Switzerland, and as a Networking Escalation Engineer for 7 months in 2015. His earlier roles included Senior Offline Technical Support Engineer and Networking Technical Support Engineer, providing him with a comprehensive understanding of networking and application support.
Education and Expertise
Details regarding Marcin Kurzynski's formal education are not provided. However, his professional journey reflects a strong foundation in IT and service management. His roles at Citrix and Hitachi Vantara demonstrate his expertise in service delivery, customer relationship management, and technical support processes. He is skilled in conducting Service Architecture workshops to identify customer needs and support requirements.
Background in IT Management
Marcin Kurzynski began his career in IT management at Peats Wholesale Limited, where he worked as an Assistant Manager in the IT section from 2009 to 2010. This early experience laid the groundwork for his subsequent roles in technical support and service delivery at Citrix. His diverse experience in various IT roles has equipped him with a broad skill set applicable to service management and customer support.