Maria Sabitova
About Maria Sabitova
Maria Sabitova is a Senior Technical Support Analyst at Hitachi Vantara, where she has worked since 2018. She has a strong background in IT and customer support, with previous roles at Hitachi Data Systems and various other organizations in Australia.
Work at Hitachi Vantara
Maria Sabitova has been employed at Hitachi Vantara since 2018, where she currently holds the position of Senior Technical Support Analyst. In this role, she specializes in analyzing logs from HCP, HDI, and HCP AW equipment, focusing on File and Content practice. Additionally, she serves as a Customer Satisfaction Manager, where she develops and provides creative solutions for customer issues. Maria also acts as a POD Lead, managing critical customer situations and distributing workload among team members. Her contributions include acting as a Knowledge Base Coach, enhancing technical knowledge dissemination within the organization.
Previous Experience at Hitachi Data Systems
Prior to her current role, Maria worked at Hitachi Data Systems as a Technical Support Centre Analyst from 2015 to 2017 in Sydney, Australia. During her tenure, she gained valuable experience in technical support and customer service, which laid the foundation for her subsequent roles at Hitachi Vantara. Her experience at Hitachi Data Systems contributed to her expertise in managing customer inquiries and resolving technical issues.
Education and Expertise
Maria Sabitova holds a Master's degree in IT and Science of Materials from the National University of Science and Technology 'MISIS', which she completed from 2001 to 2006. She also achieved a Certificate IV in Programming from TAFE, where she studied from 2013 to 2014. Additionally, she has completed various other studies, including a Diploma in Project Management and a Certificate III in Accounts Administration. Her educational background supports her technical expertise in analyzing logs and managing customer satisfaction.
Achievements and Recognition
Maria received the 'Raising Star of the Year' award at Hitachi Vantara for her outstanding performance in customer service. This recognition highlights her commitment to enhancing customer satisfaction through timely knowledge distribution and effective problem-solving. Her ability to communicate critical issues to the management team ensures swift resolutions, further contributing to her reputation within the organization.
Background and Career Progression
Maria's career began in 2000 at the Moscow State Institute of Radio Engineering, Electronics and Automation, where she earned a Bachelor of Applied Science. She has held various positions in IT support and consulting, including roles at The AOT Group, Jetset Travelworld Group, and KORUS Consulting. Her diverse experience in technical support and project administration has equipped her with a comprehensive skill set applicable to her current roles at Hitachi Vantara.