Mark Luff

Mark Luff

Senior Director Customer Experience, Success And Support (Emea) @ Hitachi Vantara

About Mark Luff

Mark Luff serves as the Senior Director of Customer Experience, Success, and Support for EMEA at Hitachi Vantara, bringing over 30 years of experience in business transformation and systems implementation across various technology companies.

Work at Hitachi Vantara

Mark Luff currently serves as the Senior Director of Customer Experience, Success, and Support for the EMEA region at Hitachi Vantara. He has held this position since 2024, contributing to the organization for seven months. Previously, he worked at Hitachi Vantara in various roles, including Director of Services and Support for the UK and Ireland from 2015 to 2017, and as Senior Director of Global Support and Escalation Management from 2018 to 2024. His responsibilities include overseeing the EMEA Global Support Centre, focusing on escalation management and enhancing customer satisfaction.

Education and Expertise

Mark Luff has a strong educational background, having worked as a Zoology Research Assistant at the University of Reading from 1981 to 1986. He possesses over 30 years of experience in business transformation and systems implementation across multiple global technology companies. His expertise includes technical and professional service practice management, as well as programme management within the technology sector.

Background

Mark Luff began his career as a Medical Physics Engineer at the NHS from 1986 to 1989. He then transitioned to the technology sector, working at Fujitsu in various technical and managerial roles from 1989 to 2000. Following his tenure at Fujitsu, he joined EMC Europe Ltd, where he held multiple positions, including Customer Service Director and Professional Services Programme Delivery Practice Manager, from 2000 to 2015.

Achievements

Throughout his career, Mark Luff has held significant roles that demonstrate his leadership in customer service and support within the technology industry. His positions at EMC Europe Ltd and Hitachi Vantara highlight his accountability for customer satisfaction and programme management. His extensive experience in managing customer service operations and technical support teams has contributed to successful business transformations in the organizations he has worked with.

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