Naveen Bains
About Naveen Bains
Naveen Bains is a Senior Technical Resource Analyst at Hitachi Vantara, specializing in the Hitachi Content Platform cloud storage product portfolio. With a background in bioengineering and experience in technical support, he addresses critical customer issues through log analysis and remote troubleshooting.
Work at Hitachi Vantara
Naveen Bains currently serves as a Senior Technical Resource Analyst at Hitachi Vantara, a role he has held since 2018. In this position, he supports the Hitachi Content Platform (HCP) cloud storage product portfolio by addressing business-critical customer issues. His responsibilities include log analysis and live remote troubleshooting to resolve complex technical problems. Prior to his current role, he worked as a Technical Resource Center Analyst from 2016 to 2018, where he focused on frontline triage of customer issues and transitioned to L2 support.
Previous Experience
Before joining Hitachi Vantara, Naveen Bains worked at Bruin Biometrics, LLC as a Laboratory Technician from 2015 to 2016. His role involved conducting laboratory tests and supporting research initiatives in the biotech sector. This experience provided him with a foundational understanding of technical processes in a laboratory environment, which he later applied in his technical support roles.
Education and Expertise
Naveen Bains earned a Bachelor's degree in Bioengineering and Biomedical Engineering from the University of California, Los Angeles, where he studied from 2010 to 2015. He also completed his high school education at La Sierra High School, obtaining his High School Diploma from 2006 to 2010. His educational background equips him with a strong technical skillset and an engineering mindset, which he aims to apply beyond the biotech field.
Career Transition
Naveen Bains transitioned from L1 support to L2 support at Hitachi Vantara, reflecting his growth in technical expertise and problem-solving capabilities. This progression demonstrates his ability to handle more complex customer issues and contribute effectively to the support team.