Neil Turner
About Neil Turner
Neil Turner is a GSC Escalation Manager at Hitachi Vantara, where he has worked since 2020. He has over 18 years of experience in various roles at Hitachi Vantara, including positions as Software Support Engineer and Global Customer Satisfaction Manager.
Current Role at Hitachi Vantara
Neil Turner currently serves as the GSC Escalation Manager at Hitachi Vantara, a position he has held since 2020. In this role, he is responsible for managing escalated customer support issues and ensuring high levels of customer satisfaction. His extensive experience within the company allows him to effectively address complex challenges and lead support teams.
Previous Experience at Hitachi Vantara
Neil Turner has a long tenure at Hitachi Vantara, having worked in various roles since 2001. He started as a Software Support Engineer from 2001 to 2005, then progressed to Senior Software Support Engineer from 2005 to 2014. He later became the GSC Global Support Supervisor from 2014 to 2018 and served as the Global Customer Satisfaction Manager from 2018 to 2020. His diverse roles have equipped him with a comprehensive understanding of customer support and software solutions.
Early Career Background
Before joining Hitachi Vantara, Neil Turner worked as a Technical Sales Engineer at CHIORINO for 10 months in 2000-2001. This early experience provided him with foundational skills in technical sales and customer interaction, which he later applied in his support roles at Hitachi Vantara.
Education and Training
Neil Turner attended Sheredes Senior School. While specific details about further education are not provided, his career progression suggests a commitment to professional development and expertise in customer support and technical engineering.