Norddin Yachou
About Norddin Yachou
Norddin Yachou is a Senior Support Consultant (L2) at Hitachi Vantara in London, where he has worked since 2020. He has extensive experience in application support and service improvement, having held various roles at organizations such as Shell, Imperial College London, and Cancer Research UK.
Work at Hitachi Vantara
Norddin Yachou has been serving as a Senior Support Consultant (L2) at Hitachi Vantara since 2020. In this role, he focuses on driving Continuous Service Improvement (CSI) opportunities within the organization. He acts as a Subject Matter Expert (SME) for support and process queries, ensuring efficient service delivery. His responsibilities include liaising with third-party providers to facilitate seamless operations and producing user guides and knowledge articles to enhance support processes.
Previous Experience at Shell
Prior to his current position, Norddin Yachou worked at Shell as a Senior Application Analyst (L2) for a brief period of three months in 2019. His role involved providing application support and contributing to the overall efficiency of the organization's IT services.
Career at Imperial College London
Norddin Yachou was employed at Imperial College London as an Application Support Analyst (L2) from 2017 to 2019. During his two-year tenure, he provided technical support for various applications, ensuring that users received the necessary assistance to optimize their experience.
Experience at Cancer Research UK
Norddin Yachou has extensive experience at Cancer Research UK, where he held two positions. He worked as a Data Selections Executive from 2006 to 2011 for five years, followed by a role as an Application Support Analyst (L2) from 2011 to 2015 for four years. In these roles, he contributed to data management and application support, enhancing the organization's operational capabilities.
Education and Expertise
Norddin Yachou studied at the University of Leeds, where he earned a Bachelor of Arts with Honours in Modern Arabic Studies from 1994 to 1998. His educational background complements his professional expertise, particularly in managing and controlling SharePoint-based sites and client gateways, which are essential for effective information management and collaboration.