Oliver Gnass
About Oliver Gnass
Oliver Gnass serves as the Vice President of Americas, Customer Service & Support at Hitachi Vantara, where he has worked since 2018. With over 30 years of experience in the high technology sector, he has held various leadership roles across multiple regions, including Asia Pacific and North America.
Work at Hitachi Vantara
Oliver Gnass has been serving as Vice President, Americas, Customer Service & Support at Hitachi Vantara since 2018. In this role, he oversees customer service operations across the Americas from the Toronto office. Prior to this position, he was the Region Director for Canada in Customer Service and Support from 2012 to 2018. His tenure at Hitachi Vantara spans a total of 12 years, during which he has contributed to enhancing customer support strategies and operational efficiencies.
Education and Expertise
Oliver Gnass holds a Certificate for High Performance Leadership in Organizational Leadership from IMD Business School, which he completed in 2018. He also earned a Certificate for Leadership & Strategic Impact from The Tuck School of Business at Dartmouth in 2013. His educational background includes a Computer Engineering Technology Diploma from Niagara College, obtained between 1983 and 1986. Gnass possesses over 30 years of experience in the high technology sector, focusing on services, sales, marketing, and operations.
Background
Oliver Gnass has a diverse professional background with significant international experience. He has lived and worked in Tokyo, Japan, and Sydney, Australia, gaining insights into the Asia Pacific market. His career includes various roles at Nortel Networks, Digital Equipment Corporation, and Redline Communications, where he developed expertise in customer service, marketing, and sales operations. His experience spans multiple regions, combining leadership in North America with market development in Asia Pacific and the Middle East.
Achievements
Throughout his career, Oliver Gnass has been recognized for his ability to identify and resolve complex business issues. He has demonstrated a talent for developing motivated teams focused on profitability, revenue growth, and customer experience excellence. His expertise includes CRM planning and implementation aimed at enhancing sales effectiveness. He has also interfaced with Boards of Directors and played a key role in developing strategic partnerships and account development.