Oscar Martinez
About Oscar Martinez
Oscar Martinez is a Service Desk Analyst with extensive experience in technical support and customer service. He has worked at Hitachi Consulting and SHI International Corp., contributing to process design and knowledge management while managing Microsoft cloud solutions.
Work at Hitachi Vantara
Oscar Martinez has been employed at Hitachi Consulting as a Service Desk Analyst since 2017. He has served in this role for seven years in the Bryan/College Station, Texas area. His responsibilities include collaborating with various service teams to meet performance goals and deliver customer-specific solutions.
Current Role at SHI International Corp.
Since 2018, Oscar Martinez has worked at SHI International Corp. as a Service Desk Analyst specializing in Cloud Solutions. He has six years of experience in this position within the Austin, Texas area. His role involves managing Microsoft cloud solutions and providing technical support for Office 365 subscriptions.
Previous Work Experience
Before his current positions, Oscar Martinez gained experience as a Cashier at Minit Mart for two months in 2015 in Eagle Pass, Texas. He also worked as a Sales Representative at Cricket Wireless for four months in 2016 in the Bryan/College Station, Texas area.
Education and Expertise
Oscar Martinez studied at Texas A&M University from 2014 to 2018, where he earned a Bachelor's degree in Computer/Information Technology Administration and Management. His educational background supports his expertise in managing cloud solutions and providing technical support.
Contributions at SHI International Corp.
At SHI International Corp., Oscar Martinez played a significant role in designing the initial processes for employee onboarding. He also contributed to the creation of a knowledgebase for the service desk, enhancing operational efficiency and resource accessibility.