Raneesh Vijayan
About Raneesh Vijayan
Raneesh Vijayan is a Director of Managed Services Global Delivery at Hitachi Vantara, with extensive experience in technology infrastructure management and customer service. He has held various roles in companies such as HCL Infosystems, Electronic Data Systems, and Mphasis, and has a strong academic background in Electronics and Business Administration.
Work at Hitachi Vantara
Raneesh Vijayan currently holds the position of Director - Managed Services Global Delivery at Hitachi Vantara, a role he has occupied since 2019. He also serves as Senior Manager - Managed Services since 2017. In these positions, he specializes in helping customers achieve their goals in Private Cloud, Public Cloud, or Hybrid Cloud implementations. His work focuses on enhancing service delivery and ensuring that customer needs are met effectively.
Previous Experience in Technology and Support
Raneesh Vijayan has a diverse background in technology and customer support. He began his career as a Customer Support Engineer at HCL Infosystems Ltd in India from 2001 to 2004. He then worked at Opelin as a Customer Support Engineer - Unix for five months in 2004 in Palo Alto, California. Following this, he served as a Senior System Engineer - Unix and Backup at CSC from 2004 to 2006 in Falls Church, Virginia. His experience includes roles at Electronic Data Systems as an Infrastructure Specialist from 2006 to 2008 in Plano, Texas, and as a Service Delivery Manager at Mphasis from 2008 to 2012 in Bangalore, India.
Education and Expertise
Raneesh Vijayan has a solid educational foundation in electronics and business management. He earned his Bachelor's degree in Electronics from Model Polytechnic Vadakara, Kerala, from 1998 to 2001. He furthered his education by obtaining a Master of Business Administration from Symbiosis Institute of Management Studies between 2005 and 2007. Additionally, he attended St. George's High School in Udumbannoor, Kerala, and studied at Government College, Madapally, Kerala, from 1996 to 1998.
Specialization in Cloud Solutions
Raneesh Vijayan specializes in assisting customers with their cloud implementation strategies. His expertise spans Private Cloud, Public Cloud, and Hybrid Cloud environments. He possesses extensive experience managing technology infrastructure, ranging from Windows 95 PCs to Hyper Converged Hybrid Cloud systems. His ability to communicate effectively in the language of customers enhances his service delivery capabilities and contributes to successful project outcomes.
Focus on Service Level Agreements
Raneesh Vijayan has a strong focus on exceeding Service Level Agreements (SLAs), which he considers a personal hobby. This commitment reflects his dedication to delivering high-quality service and ensuring that customer expectations are consistently met. His extensive experience in service delivery management supports this focus, enabling him to implement effective strategies for achieving SLA compliance.