Roberto Gonzalez
About Roberto Gonzalez
Roberto Gonzalez is a Technical Resource Center Analyst currently employed at Hitachi Vantara in Ciudad de México, Mexico. He has over a decade of experience in various technical and customer support roles across multiple companies, including Hewlett Packard Enterprise and Unisys.
Work at Hitachi Vantara
Roberto Gonzalez has been employed at Hitachi Vantara as a Technical Resource Center Analyst since 2021. In this role, he is responsible for providing technical support and resources to clients, ensuring efficient operations and customer satisfaction. His position is based in Ciudad de México, México, where he applies his extensive experience in technical support and customer service.
Previous Experience in Customer Support
Before joining Hitachi Vantara, Roberto Gonzalez worked at Hewlett Packard Enterprise as a Customer Support Engineer from 2015 to 2018 in the Querétaro Area, Mexico. He also served as a Service Desk Associate at CompuCom from 2012 to 2014 in Mexico City Area, Mexico. His background includes roles that required direct interaction with customers and technical troubleshooting.
Field Services Engineering Experience
Roberto Gonzalez worked at Unisys as a Field Services Engineer from 2018 to 2021 in the Querétaro Area, Mexico. In this position, he was involved in on-site support and maintenance of technical systems, contributing to the operational efficiency of client services. His experience in field services complements his technical support skills.
Early Career in Customer Service
Roberto Gonzalez began his career in customer service at TeleTech as a Bilingual Customer Service Representative from 2010 to 2011 in the Mexico City Area, Mexico. He later worked as a Help Desk Specialist at Tata Consultancy Services from 2014 to 2015 in Querétaro Area, Mexico. These early roles laid the foundation for his expertise in customer interaction and technical support.