Sergio Serrenho
About Sergio Serrenho
Sergio Serrenho is a Customer Service & Support Manager at Hitachi Vantara in Buenos Aires, Argentina, with over 25 years of experience in technology, focusing on information management and protection. He has held various roles at Hitachi Data Systems and IBM Global Services, specializing in business continuity solutions and data storage.
Current Role at Hitachi Vantara
Sergio Serrenho serves as the Customer Service & Support Manager at Hitachi Vantara, a position he has held since 2012. In this role, he is responsible for overseeing customer service operations and ensuring high levels of support for clients. His extensive experience in technology and customer service enables him to effectively manage support teams and enhance customer satisfaction. He operates from Buenos Aires, Argentina.
Previous Experience at Hitachi Data Systems
Sergio Serrenho has a significant history with Hitachi Data Systems, where he held multiple roles over several years. He started as a Customer Engineer from 1990 to 1998, followed by positions such as Second Level Support Engineer from 2002 to 2004, Solution Business Manager from 2004 to 2006, and CS&S Regional Manager from 2006 to 2009. He also served as a Service Manager for a brief period in 2009. His diverse roles contributed to his expertise in customer support and technology management.
Experience at IBM Global Services
From 2010 to 2012, Sergio Serrenho worked at IBM Global Services as a Technical Solution Architect. In this capacity, he was involved in designing technical solutions that addressed client needs. His role required a deep understanding of technology and client requirements, further enhancing his skills in solution architecture.
Education and Expertise
Sergio Serrenho studied at Universidad Tecnológica Nacional, where he earned a degree in Ingeniería Electrónica, focusing on telecommunications from 1985 to 1992. His educational background laid the foundation for his extensive career in technology, where he has developed expertise in business continuity solutions, SAN network design and management, and data storage solutions.
Professional Skills
Sergio Serrenho possesses a range of professional skills that are critical in the technology sector. He is experienced in tuning and implementing data storage solutions, which are essential for effective information management and protection. His background in customer service and support management complements his technical skills, making him a well-rounded professional in the field.