Steven Small
About Steven Small
Steven Small is the Service Manager EMEA at Hitachi Vantara, where he has worked since 2022. He has extensive experience in service management across various companies, including roles at Computacenter, Körber, and Sony Interactive Entertainment Europe.
Current Role at Hitachi Vantara
Steven Small serves as the Service Manager EMEA at Hitachi Vantara since 2022. In this role, he is responsible for overseeing service operations across the EMEA region. His duties include managing two Bid Managers who provide estimates and costs to the business. Steven's role emphasizes effective resource allocation and scheduling, ensuring that projects align with the company's operational goals.
Previous Experience in Service Management
Prior to his current position, Steven Small held various roles in service management across multiple organizations. He worked at Sony Interactive Entertainment Europe as an IT Service Manager from 2017 to 2020, and at Körber as a Service Manager from 2021 to 2022. His experience includes managing infrastructure services at Computacenter and serving as an Interim Technical Services Manager at PayPoint plc in 2013.
Education and Training Background
Steven Small studied at Hull Trinity House from 1982 to 1986. This educational background provided him with foundational skills that have supported his career in service management and infrastructure services.
Project Management and Process Improvement
Throughout his career, Steven has been involved in tracking and reporting on infrastructure projects, ensuring effective resource allocation and scheduling. He has created and implemented new processes for project costing and commitments management. Additionally, he led the Engagement function within the Infrastructure Delivery team for Transport for London (TfL) projects, highlighting his expertise in managing complex service delivery initiatives.
Career Progression and Roles
Steven Small has progressed through various roles in the technology and service management sectors. His career includes positions such as Technology Service Manager at RBS Markets and International Banking, Infrastructure Services Manager at AXA Tech, and Infrastructure Team Manager at Jupiter Fund Management plc. This diverse experience has equipped him with a comprehensive understanding of service management and infrastructure operations.