Ugur Elci
About Ugur Elci
Ugur Elci serves as the Regional Customer Service & Support Manager for Turkey and the Middle East at Hitachi Vantara, where he has worked since 2017. He has extensive experience in customer service, account management, and support management, with previous roles at Hewlett-Packard and Hitachi Vantara.
Current Role at Hitachi Vantara
Ugur Elci serves as the Regional Customer Service & Support Manager for Turkey and the Middle East at Hitachi Vantara. He has held this position since 2017, operating from Dubai, United Arab Emirates. In this role, he emphasizes improving total customer experience and customer satisfaction, acting as a customer advocate. His focus includes people management and professional services management, aiming to enhance global services.
Previous Experience at Hitachi Vantara
Prior to his current role, Ugur Elci worked at Hitachi Vantara in various capacities. He served as the Global Services Manager from 2011 to 2017 and as the Regional Services Manager for the Middle East, Pakistan, and Turkey from 2014 to 2017. His responsibilities included managing business-critical systems and mission-critical operating environments, as well as overseeing local and multinational remote teams.
Career at Hewlett-Packard
Ugur Elci has significant experience with Hewlett-Packard, where he worked from 2000 to 2011. His roles included Field Support Consultant, Account Support Manager, and Technical Solutions Consultant. His tenure at Hewlett-Packard spanned over nine years, during which he developed a strong foundation in account management and support management.
Educational Background
Ugur Elci studied Electrical Education at Gazi University from 1993 to 1997. He later pursued a Master of Business Administration (MBA) at Maltepe Üniversitesi, completing his studies from 2003 to 2006. His educational background supports his expertise in managing services and operational performance.
Skills and Expertise
Ugur Elci possesses a range of skills relevant to his roles in customer service and support management. He specializes in disaster recovery solutions and has foundational knowledge in ITIL and project management. His expertise extends to cost control, operational KPIs, and managing financial targets within the services business. He has experience handling enterprise storage arrays and implementing business continuity projects.