William Heck
About William Heck
William Heck is a Senior Technical Writer with extensive experience in creating user documentation and structured XML documentation. He has worked for notable companies including Philips Health Systems, Datamax-O’Neil Corporation, and currently Hitachi Vantara.
Work at Hitachi Vantara
William Heck has been employed at Hitachi Vantara as a Senior Technical Writer since 2016. In this role, he specializes in developing user documentation for Pentaho and Lumada software. His work focuses on creating topic- and process-based online help resources that assist developers, administrators, and end-users. He is responsible for documenting product installation, configuration, usage, and best practices, ensuring that users have access to clear and comprehensive guidance.
Previous Experience in Technical Writing
Before joining Hitachi Vantara, William Heck worked as a Technical Writer 4 at Philips Health Systems from 2010 to 2016. During his six years in this position, he contributed to the documentation process in the Orlando, Florida area. Prior to that, he served as a Senior Technical Writer at Datamax-O’Neil Corporation for 16 years, from 1993 to 2009. His extensive experience in technical writing spans multiple industries and includes a focus on creating structured documentation.
Education and Expertise
William Heck holds a Bachelor of Arts degree from Rollins College, where he studied English with a minor in Writing. He also earned an Associate of Science degree in Electronics from Ivy Tech Community College. His educational background supports his expertise in technical writing, particularly in converting unstructured documentation into structured formats and developing XML documentation for business analytics and big data integration applications.
Technical Writing Specializations
William Heck is recognized for his ability to create user documentation that effectively communicates complex information. He specializes in producing structured documentation that enhances user understanding of software products. His focus on best practices in documentation ensures that developers, administrators, and end-users receive clear instructions on product installation, configuration, and usage.