Yusef Khan
About Yusef Khan
Yusef Khan serves as the Director of Customer Success, Professional Services & Partnerships at Hitachi Vantara in London, UK, where he has worked since 2019. He has extensive experience in customer management, strategic partnerships, and process automation across various organizations.
Work at Hitachi Vantara
Yusef Khan has been serving as the Director of Customer Success, Professional Services & Partnerships at Hitachi Vantara since 2019. In this role, he focuses on enhancing customer satisfaction and driving business growth through strategic partnerships. His responsibilities include developing and delivering 'as a Service' and Professional Services offerings, which aim to boost profitability for the organization. Khan's tenure at Hitachi Vantara has been marked by his involvement in the successful sale of Io-Tahoe to the company in June 2021.
Education and Expertise
Yusef Khan studied Politics at the University of Durham, St John's College, where he achieved a 2:1 degree from 1995 to 1998. His educational background provides a foundation for his expertise in customer success and professional services. Khan has extensive experience in automating and simplifying processes using cloud tools for CRM, project planning, and accounting, which enhances operational efficiency.
Background
Khan has held various leadership positions in the telecommunications and customer management sectors. Prior to his current role, he worked at Virgin Media as Head of Customer Base Management and held several positions at TalkTalk, including Head of Customer Retention and Head of Trading. His career also includes roles at Centrica, Iglu.com, and Afiniti.com, where he focused on customer service and operational management.
Achievements
Throughout his career, Yusef Khan has demonstrated a track record of forming strategic partnerships and external relationships to enhance business capabilities. He has been involved in acquisition and integration processes at companies like Capita and Io-Tahoe, showcasing his ability to drive business growth. Khan utilizes Agile practices, such as daily stand-ups and Kanban boards, to improve team efficiency and project management.
Multilingual Capabilities
Yusef Khan holds dual citizenship in the UK and France, reflecting his multicultural background. He has worked full-time in a French-speaking role in France, which highlights his multilingual capabilities. This experience enables him to navigate diverse business environments and communicate effectively across different cultures.