Elizabeth Lincoln
About Elizabeth Lincoln
Elizabeth Lincoln serves as the Head of Customer Care at Hive Brands, where she has worked since 2020. She has extensive experience in customer service management, having held positions at companies such as Wayfair, Comcast, StubHub, and Kohl's.
Work at Hive Brands
Elizabeth Lincoln serves as the Head of Customer Care at Hive Brands, a position she has held since 2020. In this role, she is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. Hive Brands is known for its commitment to sustainable products and services, and Lincoln's leadership in customer care plays a significant role in maintaining the company's reputation in the market.
Previous Experience in Customer Service
Before joining Hive Brands, Elizabeth Lincoln accumulated extensive experience in customer service roles. She worked at Wayfair as a Manager in Customer Service from 2018 to 2020, where she managed customer service teams and improved service delivery. Prior to that, she held the position of Customer For Life Professional at Comcast from 2007 to 2011, focusing on customer retention and satisfaction. Additionally, she served as Manager of Marketplace Investigations at StubHub from 2012 to 2018, where she handled customer issues related to marketplace transactions.
Education and Expertise
Elizabeth Lincoln studied at Asnuntuck Community College, where she earned an Associate's degree in Human Services, General, from 2005 to 2008. This educational background provided her with foundational knowledge in human services, which she has applied throughout her career in customer care and management.
Career Development
Elizabeth Lincoln's career in customer service began at Comcast, where she worked as a Customer For Life Professional for four years. She then transitioned to Kohl's Department Stores as a Department Supervisor for seven months in 2011. Following this role, she joined StubHub and spent six years managing marketplace investigations before moving to Wayfair. Her diverse experiences have contributed to her current role at Hive Brands.