Denissé Andrea Hernandez
About Denissé Andrea Hernandez
Denissé Andrea Hernandez is an Account Manager at HiveWatch, where she has worked since 2023. She has a background in sales and customer success, with previous roles at Living Spaces Furniture and HiveWatch, and is currently pursuing a degree in Criminal Justice at California State Polytechnic University-Pomona.
Current Role at HiveWatch
Denissé Andrea Hernandez currently serves as an Account Manager at HiveWatch, a position she has held since 2023. In this role, she manages the renewal process for assigned accounts, focusing on customer retention and satisfaction. She plays a key role in building scalable strategies and frameworks to meet organizational goals. Her work involves aligning SaaS platforms with customer security operations, ensuring that clients derive maximum value from the services provided.
Previous Experience at HiveWatch
Denissé has held multiple positions at HiveWatch. She worked as a Sales Development Representative for seven months in 2023, where she contributed to the sales process. Prior to that, she served as the Customer Success Support Operations Lead from 2022 to 2023 for eleven months. In this capacity, she focused on enhancing customer satisfaction and operational efficiency.
Experience at Living Spaces Furniture
Denissé worked at Living Spaces Furniture in various roles from 2018 to 2020. Initially, she served as a Salesperson for one year in Monrovia, California. She then transitioned to the role of Operations Lead, where she managed operational tasks for another year. Her experience in sales and operations provided her with valuable skills applicable to her current roles.
Educational Background
Denissé is pursuing a degree in Criminal Justice/Law Enforcement Administration at California State Polytechnic University-Pomona, a program she has been enrolled in since 2020. She previously attended Citrus College, where she studied Criminal Justice and Corrections and earned an Associate's degree from 2018 to 2020. Her educational background supports her professional endeavors in account management and customer success.
Skills and Focus Areas
Denissé has a strong focus on aligning SaaS platforms with customer security operations. She proactively identifies potential issues in account management and provides timely resolutions. Her ability to assist in building scalable strategies and frameworks contributes to achieving organizational goals, highlighting her expertise in customer success and account management.