Ja'shanae Billingsley
About Ja'shanae Billingsley
Ja'shanae Billingsley serves as the Virtual Global Security Operations Center Supervisor at HiveWatch, where she has worked since 2019. With a diverse background in customer service and security roles, she brings valuable experience in training, supervision, and data quality assurance.
Current Role at HiveWatch
Ja'shanae Billingsley serves as the Virtual Global Security Operations Center Supervisor at HiveWatch since 2019. In this role, she provides training and supervision for personnel within the Global Security Operations Center. She is responsible for managing a 24x7x365 call center schedule to ensure that client expectations are met. Additionally, she handles sensitive situations while upholding confidentiality and information security practices. Her expertise includes supporting customer operations and overseeing the day-to-day functions of the Global Security Operations Center.
Previous Experience in Security Services
Before joining HiveWatch, Ja'shanae Billingsley worked at Securitas Security Services USA, Inc. as a Security Officer and Command Center Officer from 2018 to 2019. In this position, she gained valuable experience in security operations and command center management. Her background in security services has contributed to her current role, where she applies her knowledge to enhance operational efficiency and security protocols.
Retail and Customer Service Background
Ja'shanae Billingsley has a diverse background in retail and customer service, having worked in various roles prior to her current position. She was a Sales Associate and Selling Supervisor Ambassador at Macy's from 2014 to 2016 in Redondo Beach, California. Additionally, she served as a Call Center Agent at AAA from 2016 to 2018 in Long Beach, California. Her experience in these roles has equipped her with strong customer service skills and the ability to manage customer interactions effectively.
Educational Background
Ja'shanae Billingsley completed her high school education at Compton High School, where she achieved her High School Diploma from 2002 to 2006. This foundational education has supported her career development and provided her with essential skills for her professional journey.