A.J. Rafailedes
About A.J. Rafailedes
A.J. Rafailedes is a Customer Success Manager at Hiya Inc. in Seattle, Washington, with a background in account management and development roles at Okta and Auth0.
Customer Success Manager at Hiya Inc.
A.J. Rafailedes is currently working as a Customer Success Manager at Hiya Inc. since 2022. Based in Seattle, Washington, A.J. focuses on optimizing customer satisfaction and ensuring successful product adoption. His role at Hiya Inc. involves developing customer relationships, facilitating communication between clients and internal teams, and supporting overall customer retention strategies.
Renewal Manager at Okta
In 2022, A.J. Rafailedes served as a Renewal Manager at Okta for a period of 4 months. During his tenure in Seattle, Washington, he was responsible for managing contract renewals, negotiating terms with clients, and ensuring customer retention and satisfaction. His responsibilities included coordinating with sales teams and other stakeholders to seamlessly renew client contracts.
Account Manager at Auth0
A.J. Rafailedes worked as an Account Manager at Auth0 from 2020 to 2022. Based in Seattle, Washington, his role involved managing client accounts, building strong customer relationships, and assisting clients with their needs related to Auth0's identity platform. He focused on driving client success and satisfaction by providing tailored solutions and support.
Expansion Account Development at Auth0
In 2020, A.J. Rafailedes was part of the Expansion Account Development team at Auth0 for 8 months. During this period, he worked on identifying new business opportunities, expanding existing accounts, and supporting the sales process. His contributions were integral to the growth and development of Auth0's client base.
Account Development Representative at Auth0
A.J. Rafailedes began his career at Auth0 as an Account Development Representative from 2019 to 2020, a tenure lasting 6 months. His responsibilities included prospecting potential clients, qualifying leads, and collaborating with sales and marketing teams to support the business development process.
Educational Background at Kent State University
A.J. Rafailedes attended Kent State University from 2003 to 2007, earning a Bachelor of Arts (BA) degree. His academic background provided him with a strong foundation for his professional career, equipping him with essential skills and knowledge applicable to his various roles in customer success and account management.