Ashley Mc Kellar
About Ashley Mc Kellar
Ashley Mc Kellar is a Customer Support Representative at Hiya Inc. and a Freelance Software Developer based in Seattle, Washington, with a background in technical support and software development.
Title
Ashley Mc Kellar is currently a Customer Support Representative at Hiya Inc. and a Freelance Software Developer based in Seattle, Washington.
Professional Background at Hiya Inc.
Ashley Mc Kellar has been working with Hiya Inc. since 2020 as a Customer Support Representative. She operates in a hybrid work environment based in Seattle, Washington. Her role involves delivering exemplary customer support and troubleshooting for Hiya Inc.'s clients.
Experience at Natus Medical Incorporated
From 2017 to 2020, Ashley Mc Kellar worked as a Technical Specialist at Natus Medical Incorporated in Seattle, Washington. Her responsibilities included technical support and ensuring customer satisfaction through effective issue resolution.
Previous Role at AT&T
Ashley Mc Kellar served as an Advanced Technical Support Specialist at AT&T from 2008 to 2015 in Ridgeland, Mississippi. During her seven years with AT&T, she provided in-depth technical support and assistance, contributing to the enhancement of customer service operations.
JPMorgan Chase & Co. Experience
Ashley Mc Kellar began her customer service career at JPMorgan Chase & Co. working as a Customer Service Representative I from 2003 to 2006 in Ridgeland, Mississippi. She gained valuable experience in client interaction and services during her tenure.
Education and Certification
Ashley Mc Kellar completed a Full Stack JavaScript certification at V School from 2022 to 2023. Here, she focused on mastering the MERN stack. Additionally, she earned two Associate of Applied Science degrees from Hinds Community College in Computer Networking Technology and Network Security Technology, from 2013 to 2016.
Technical Skills and Expertise
Transitioning from a technical and customer support career, Ashley Mc Kellar is passionate about software development. She has skills in creating responsive frontend designs, building API routes following RESTful principles, and leveraging CICD pipelines. Ashley is also experienced in writing fully automated code tests using Jest and managing projects using Git for continuous integration and continuous deployment.