Ben M.
About Ben M.
Ben M. is a Technical Writer at Hiya Inc. and Head Coach at City Climb Gym, with a diverse background in technical writing, coaching, and customer support.
Title and Current Roles
Ben M. currently holds the position of Technical Writer at Hiya Inc., based in Seattle, Washington. In addition to this role, Ben also serves as Head Coach at City Climb Gym in New Haven, Connecticut.
Previous Roles and Experience
Ben has accumulated a diverse range of experience through various roles. Notable positions include Implementation Specialist at Snyk, Marketing and Product Consultant at Meiday Health, Apprentice Full Stack Developer at Launch Academy, Inc., and Implementation Consultant at LinkSquares. Ben has also worked extensively in customer-facing roles such as Customer Support Manager at ASICS Digital and Customer Success Manager at JoVE.
Education and Expertise
Ben studied Software Engineering at Holberton School from 2021 to 2022. Prior to this, he attended Oberlin College where he studied Historical Performance and Neuroscience from 2010 to 2012.
Technical Writing and Content Creation
As a Technical Writer at Hiya Inc., Ben has contributed to the company's digital marketing efforts by authoring SEO-focused blogs and social media content. He has also worked with product experts to produce sales enablement content for international audiences and contributed to Hiya's annual Call Report by collaborating with a research firm to develop its narrative.
Marketing and Coaching Roles
In addition to his role at Hiya Inc., Ben's career includes various marketing and coaching responsibilities. At City Climb Gym, he progressed from Climbing Coach to Head Coach. He also held the position of Lead Coach at Brooklyn Boulders and Manager of Customer Experience and Marketing at GeoOrbital Inc. His early career includes roles such as Community Guide at Brooklyn Boulders, Account Manager at JoVE, Neighborhood Marketing Manager at Next Step Living, and Bioterrorism Response Intern at Norwalk Health Department.