Joey Koulianos
About Joey Koulianos
Joey Koulianos is a Customer Success Manager at Hiya Inc. with a background in client success, teaching, coaching, and sales, holding a master's degree in Communications and Leadership from Gonzaga University.
Customer Success Manager at Hiya Inc.
Joey Koulianos has been serving as a Customer Success Manager at Hiya Inc. since 2022. In this role, he is responsible for managing relationships and ensuring the satisfaction of clients. His work involves overseeing client onboarding, addressing customer inquiries, and providing ongoing support to ensure that clients make the most of the company's offerings.
Client Success Leader at echo360
Joey Koulianos worked as Client Success Leader at echo360 from 2019 to 2022. Based in the Youngstown, Ohio Area, his main duties entailed guiding clients through the usage of echo360's E-learning solutions and ensuring their success. This position leveraged his expertise in customer success management within the E-learning industry.
Teaching and Coaching Experience
From 2015 to 2019, Joey Koulianos gained valuable experience in educational roles. He served as a Head Teacher at Millcreek Children's Center in Youngstown, Ohio, from 2016 to 2019. Simultaneously, he was the Varsity Volleyball Coach at Mineral Ridge High School in Mineral Ridge, Ohio. These positions emphasized his leadership skills and his ability to manage and mentor students.
Administrative Roles and Internships
Joey Koulianos has held several administrative positions and completed notable internships earlier in his career. Notably, he worked as an Administrative Assistant Development Intern at Akron Children's Hospital for 8 months in 2015. Additionally, he interned as a Social Media Intern at the Youngstown Business Incubator for 4 months in the same year, gaining experience in social media management.
Educational Background in Communication and Leadership
Joey Koulianos attained a Master of Arts (M.A.) in Communications and Leadership from Gonzaga University between 2016 and 2019. He also holds a Bachelor of Fine Arts (B.F.A.) in Communication and Media Studies from Youngstown State University, which he completed from 2012 to 2016. His educational background underscores his professional focus on leadership and communication.