Leslie Sutton ☕️
About Leslie Sutton ☕️
Leslie Sutton is a Strategic Customer Success Manager at Hiya Inc. with over 15 years of experience in customer success and a recognized thought leader in the field.
Title and Current Position
Leslie Sutton is currently the Strategic Customer Success Manager at Hiya Inc., a role she has held since 2022. In this position, she focuses on developing and implementing strategies to enhance customer satisfaction and retention, leveraging her extensive experience in customer success management.
Previous Experience
Before joining Hiya Inc., Leslie Sutton worked at ClientSuccess as a Senior Manager of Customer Success from 2021 to 2022. She also served as a Consultant - CS/CX Account Strategy Advisor in 2021 for 10 months in Gilbert, Arizona. Her career includes roles such as Senior Manager of Customer Success at Totango (2019-2021) in San Mateo, California, and Director of Customer Experience at Emailage (2016-2019) in Chandler, Arizona.
Career Beginnings
Leslie Sutton began her career in customer experience and success roles. Starting as an Indirect Account Manager at Cricket Communications in 2006, she then moved to TEKsystems as an Account Manager from 2003 to 2006. She also gained significant experience as a Customer Relationship Manager at By Appointment Only from 2007 to 2011.
Roles in Customer Success Leadership
Throughout her career, Leslie Sutton has held multiple leadership positions in customer success. She was the Manager of Customer Success at Integrate Inc. in Scottsdale, Arizona, from 2015 to 2016 and the Manager of Customer Experience at SalesStaff, LLC in Stafford, Texas, from 2012 to 2015. These roles have contributed to her recognized expertise in the field.
Industry Recognition and Mentorship
Leslie Sutton was recognized on the 2022 North America Customer Success Thought Leader Watchlist, highlighting her impact and influence in the industry. Her commitment to the field extends to mentoring individuals pursuing careers in customer success, where she shares her extensive knowledge and experience.