Ryan Adams
About Ryan Adams
Ryan Adams is a Senior Product Researcher II at Hiya Inc. in Seattle, Washington, with extensive experience in UX research and technical services.
Company
Ryan Adams is currently working at Hiya Inc. as a Senior Product Researcher II. Hiya Inc. is a company located in Seattle, Washington, focusing on providing innovative solutions in the telecommunications industry. Ryan transitioned into this role in 2024, continuing his journey with the company after previously holding the position of Senior UX Researcher from 2021 to 2024.
Title
As a Senior Product Researcher II at Hiya Inc., Ryan Adams is responsible for leading product research initiatives, focusing on user experience and product optimization. This position highlights his expertise in understanding user needs and translating them into actionable product features or enhancements. His role involves collaborating with cross-functional teams to ensure that the user perspective is at the forefront of product development.
Career at Hiya Inc.
Before his current role, Ryan Adams worked as a Senior UX Researcher at Hiya Inc. from 2021 to 2024. During this period, he contributed to numerous projects that enhanced user experience and product efficiency. His insights and research were crucial in shaping the user-centric approach of Hiya's product offerings.
Previous Experience at Smartsheet
Ryan Adams has a solid background in UX research, having worked at Smartsheet in different capacities. He was a UX Researcher II for five months in 2021 and served as a UX Researcher from 2019 to 2021. His tenure at Smartsheet involved conducting user research and usability testing, which helped improve the overall functionality and user satisfaction of the company's products.
Work at 10,000ft
From 2015 to 2019, Ryan Adams was part of 10,000ft, where he initially worked in Customer Success for two years before transitioning to a UX Researcher role for another two years. His work in customer success involved ensuring clients' needs were met and fostering positive relationships, while his subsequent role focused on enhancing user experience through rigorous research and feedback analysis.
Early Career and Technical Background
Ryan Adams began his career at Maitre'D by Posera, holding various positions from 2006 to 2015. Over this period, he worked as Manager of the Service Support and Installation Department, Account Manager/Project Manager, and Director of Technical Services. These roles provided him with a strong foundation in technical support and project management. Additionally, Ryan's six-year tenure as an Information Systems Analyst with the United States Army Reserve from 2003 to 2009 and his education at the US Army School of Information Technology have significantly contributed to his technical expertise.