Jinky Barroga Aramil
About Jinky Barroga Aramil
Jinky Barroga Aramil is a Customer Experience Specialist at Hofy, where she has worked since 2023. With a background in hospitality and expertise in customer support platforms, she has held various roles in guest relations and hotel operations.
Work at Hofy
Jinky Barroga Aramil has been employed at Hofy as a Customer Experience Specialist since 2023. In this role, she focuses on enhancing customer satisfaction and streamlining the customer support process. She collaborates closely with the fulfillment team to ensure timely shipping of customer orders, contributing to an efficient operational workflow.
Education and Expertise
Jinky holds a Bachelor of Science in Tourism, Hotel and Travel Industry Management from Pamantasan ng Lungsod ng Maynila, where she studied from 2006 to 2010. Her educational background supports her expertise in customer experience, particularly in the hospitality sector. She is proficient in using customer support platforms such as Zendesk and Kustomer, which are essential tools in her current role.
Background in Hospitality
Jinky has a solid background in hospitality, which enhances her capabilities in customer experience roles. She has worked in various capacities within the industry, including guest relations and hotel operations. Notably, she has experience with the Opera system, which is widely used in hotel management.
Previous Work Experience
Before joining Hofy, Jinky worked at Hopper in multiple roles, including as a Hopper Hotel Specialist and Travel Experience Supervisor from 2021 to 2022. She also served as a Senior Guest Service Officer at The Ascott Limited from 2015 to 2017. Her diverse experiences in these positions have equipped her with valuable skills in customer service and operational efficiency.
Involvement in Customer Service Operations
Jinky has been involved in enhancing and automating operations within the customer service team at a startup. Her initiatives in this area reflect her commitment to improving customer experience and operational effectiveness, demonstrating her proactive approach in the field.